Saturday, January 28, 2012

Fillmore County Development Corp Update: Brown Bag Workshop

Water Cooler ‘Talk’- Keys to Effective Teamwork and Customer Service” was the topic at the Brown Bag Workshop held on January 24th with Carmen Schwab of Lincoln as the presenter.

Over 90 people attended the one-hour Brown Bag Workshop during the three sessions that was held at the community room at Heritage Crossings. The Fillmore County Development Corporation Leadership Development Committee sponsored the workshop. Partial funding was provided by the Fillmore County Foundation.

Schwab offered the participants an opportunity for personal and professional growth using an entertaining and interactive style. She reminded participants that the true writer of their paycheck is the customer and that everyone in a business has a role to play to give the customer a great experience. She also encouraged participants to make it personal, make it an experience, and pay attention to their body language when they work with customers and colleagues. In the end, how do we create that “distilled” water cooler talk both internally and externally that shows we’ve given great customer service and been effective team members.

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